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Official Portal of
National Defence University of Malaysia
Duty, Honour, Integrity
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| 1. | Organization Chart |
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| 2. | Function |
| Serves as a department that is committed to improving the quality of project management services and maintenance of facilities to meet the needs customers with a system of university facilities maintenance delivery quality. | |
| This is based on the concept of Comprehensive Asset Management and facilities facilities for teaching and learning can be applied and the effective functioning and efficient. | |
| Apart from that, it also strives to improve the quality of work in accordance with the management of MS ISO 9000:2001 quality assurance, while increasing effectiveness values and professional ethics. | |
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| 3. | Vision |
| Provides physical infrastructure and campus environment is comfortable and conducive. | |
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| Mission | |
| Develop, manage and maintain the building, infrastructure and facilities effectively. | |
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| Objectives | |
| Development plan, identify the scope of work, prepare design and tender documents and to meet customer needs. | |
| Supervise and complete the project, cost and quality specified. | |
| Manage the assets, facilities and university facilities to be safe and conducive environment for the campus community and visitors. | |
| Help prepare an official university event logistics. | |
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| 4. | Customer Charter |
| Providing quality services. | |
| Processing payments to suppliers and contractors are managed within seven (7) days prior to submission to the Treasurer Office. | |
| Keeping the campus clean, cheerful and comfortable. | |
| Ensure outages restored within two (2) hours of receipt of the complaint. | |
| Complaints critical damage such as leaking water pipes, roofs, sewage systems, elevators, electricity will take action within one (1) day. Corrective actions usually within one (1) month. | |
| Customer complaints are not subject to the third party will be solved in less than seven (7) working days from the date of validity of the complaint. | |
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| 5. | Masterplan |
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