The ’International Organisation for Standardization’ (ISO), which started in 1946, aims to create an accurate standardization for reference and usage in commerce, communication and the medical line. This standardization helps us to relate and interface with the global community. Without it, it would be very difficult to establish performance targets as well as conduct our activities economically. ISO is created generically without any focus on specific specialization. Hence, the standardization can be used in any organisation, big or small, it does not matter whether the business offers products or services or in other any economy sector.
The ISO 9000 series of Quality Management System Standardization was first introduced in 1987. This standardization is known for its features that can qualify organisation to be given certification by accredited agency based on ISO 9001, 9002, and 9003 scope. Another important feature is that it emphasises on 20 clauses which needs to be strictly documented and followed. It is also easy to understand and apply. The Technical Committee is responsible to improve this feature system every five years. Therefore, the first standardization which was issued in 1987 had undergone some improvement and reissued on August 1994. In the constant effort of strengthening this standardization, it is continuously being checked and improved. From there onwards, the standardization series was known as ISO 9000:2000, named after the year it was first used, which was in 2000 while the latest standardization series is known as ISO 9001:2008.